Revising the Reservation
Reservationist(R)：Good morning，madam．May I help you?
Lady(L)：Good morning．I’m the secretary of general manger of the Far East Company．I’ve booked two rooms from next Monday to Wednesday．It’s for Mr．and Mrs．Smith and their two children．I’ve come to revise the reservation．
R：Yes，madam．Let me have a check．Here you are．You booked two deluxe doubles for the Smiths from Oct．12th to 14th．How would you like to change it?
L: Last night, Mr. Smith phoned us that their children wouldnt come with them.
R: Oh, you mean you will cancel one deluxe double?
L: Not nearly. My boss has decided to upgrade to a suite, if one s available.
R: Yes. We do have Suites in British, French, Spanish, Japanese and presidential styles. Which do you prefer?
L: A Spanish suite, please. The Smiths are Spaniards. One more thing, they want to stay one more day, till Thursday.
R: A Spanish suite from Oct. 12th to 15th for Mr. and Mrs.Smith . Am I correct?
L: Yes. Sorry to have caused you such trouble.
R: Not at all. Im always at your service. |
