No-shows
Travel Agent ( TA ) : Four Season Travel Service. May I help you?
Receptionist ( R ) : This is Reception calling from Fortune Hotel. Mr. Rachael, youve booked a suite for Mr.Hans and he is expected to arrive today. But he hasnt shown up yet.
TA: Im sorry. Ive been away for a while and Ive just been informed that Mr. Hans flight is delayed due to heavy fog. He is still staying at the Tokyo airport.
R: When could he arrive?
TA: I have no idea. It depends on the weather there. Can you keep the suite blocked for Mr. Hans?
R: Im afraid that we can block it until 6:00 p.m., becaus your reservation is a non-guaranteed one.
TA: I dont see Mr. Hans could arrive by six. Can you make it now that the reservation be guaranteed?
R: Sure, we can. But as is the hotels policy, we bill you for the no-show.
TA: No problem. Hans is one of our most important customers,you know.
R: I understand.
TA: Thank you.
R: Once Mr. Hans flight arrives, please inform us so that we can arrange for us people to pick him up at the airport.
TA: Okay, I will.
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